Certified Internal Auditor - ISO 20000-1 Information Technology Service Management System

Internal Auditor - ISO 20000-1:2018

• The ISO 20000-1 Internal Auditor course helps professionals build the capability to carry out and manage internal audits and maintain conformity with the ISO 20000-1 framework. As an Internal Auditor for ISO 20000-1 you can work towards improving the quality and efficiency of IT enabled services and brings down the costs associated with maintaining your firm’s IT Service Management System (ITSMS).
• In this course, you will be guided to develop your skills to initiate an ISO 20000-1 audit internally, analyse & report discoveries, implement remedial actions and measure the effectiveness of the ITSMS audit.
• Empirical approach to coaching will include detailed training material, assignments, case studies and presentations to assist students in analysis and synthesis of body of knowledge and to develop required skills..
• On completion of training, appear for the exam and qualify for Credentials Global’s ISO 20000-1 Internal Auditor certificate.
• This course is open to professionals participating in or monitoring internal audits for ISO 20000-1.

Key Outcomes:

• Develop understanding of the ISO 20000-1 framework
• Acknowledge the responsibilities of an Internal Auditor
• Appreciate how a ISO 20000-1 audit can enhance your firm’s ITSMS
• Establish the correlation between ISO 20000-1 and other international regulatory frameworks
• Initiate, plan for and manage a ISO 20000-1 internal audit for your firm
• Analyse and interpret findings, propose recommendations, draft reports and implement corrective actions
• Measure the effectiveness of the ISO 20000-1 internal audit
• Ensure your firm maintains compliance with ISO 20000-1; to improve the efficiency of its IT enabled services and achieves cost savings

Course Chapters:

Chapter 1 Introduction to Course
Chapter 2 Introduction to standard
Chapter 3 Terms & Definition
Chapter 4 Process Mapping
Chapter 5 High Level Structure
Chapter 6 Requirements of Standard I
Chapter 7 Requirements of Standard II
Chapter 8 Requirements of Standard III
Chapter 9 Understanding the terms and Definition of Auditing
Chapter 10 Guidelines for Auditing Management System

Certified Internal Auditor - ISO 20000-1 Information Technology Service Management System etraining online Course

What is the course attendance criteria?

• A minimum attendance of 32 hrs on Learning Management System (LMS) activity for the duration of course is required.
• However, we encourage students to log in maximum number of hrs within a given course duration to take maximum benefit of learning material.

How assignments will be evaluated/graded?

• Assignments will not be graded.
• Assignments will consist of Descriptive Type Questions and Case Studies.

What is the nature of qualifying examination?

• Qualifying examination consist of Multiple Choice Questions.

What is the examination eligibility criteria?

• An open book test can be scheduled once student completes minimum 32 hrs on LMS and completes all given Assignments.

How assignments will be evaluated/graded?

• Assignments will not be graded.
• Assignments will consist of Multiple Choice Questions, True or False, Match the Pairs, Descriptive Types and Case Studies.
• Only Multiple Choice Questions- Auto Diagnostics Feedback is given.

How examination results are presented?

• The designations P (Pass) and NP (Not Pass) are used. No grades are reported.

What are the examination pass norm?

• It is expected that at least 80% of students attending this course should pass at first attempt.

What are the documents permitted during the open book examination?

• Course material
• Copy of ISO 20000-1 standard
• Copy of ISO 19011 standard

What is the certification policy?

• Certification will be given to student who completes all assignments satisfactorily and clears the examination with the designation P.
• Certification of successful completion are endorsed with the Credentials Global logo and ACCAB’s “Responsible Education Provider”™ Logo
• Student who does not qualify for certificate of successful completion may be awarded a letter of attendance.

What is the re-examination policy?

• A student who gets a letter of attendance after the initial course may apply to be allowed to sit for a re-examination within 1 month from the issuing of the results. A candidate who fails re-examination is required to take the course again paying full fees.

What is complaints and appeals policy?

• Student May raise any complaint in writing or orally, both during the course and afterward. Student is also given the opportunity to raise any issues of the concern during the formal evaluation at the end of the course.
• Contact information: Info@credentialsglobal.com

Do I receive Professional Development Units (PDUs) for the course?

• Yes, 16 PDUs

Is this course accredited?

The Credentials Global education provider accredited with the Accreditation Commission of Conformity Assessment Bodies (ACCAB) www.accab.org

ACCAB’s "Responsible Education Provider"™ Accreditation is a voluntary quality assurance scheme for independent private sector Further Education & Training Institutions(FETIs) including Independent Higher Education Providers, Distance Learning Institutions, Professional Short Course Providers and Specialty Tutorial Schools & Colleges.

The objectives of ACCAB’s “Responsible Education Provider”™ Accreditation Scheme are:

• FETIs have appropriate management systems in place and control over their processes;
• Personnel that are employed by FETIs have required competencies to perform their duties;
• FETIs follow rigorous and consistent processes to educate, train and evaluate students;
• To enable FETIs to state publicly that they have voluntary accepted ACCAB’s “Responsible Education Provider”™ Accreditation Scheme for maintenance and continual improvement of their services delivery.