Certified Lead Auditor - ISO 20000-1 Information Technology Service Management System

Lead Auditor - ISO 20000-1:2018

• This course aims to help professionals develop the essential know-how and expertise to initiate, manage and independently lead an IT Service Management Systems (ITSMS) audit, internally and externally.
• Become proficient in crucial auditing principals, to conduct an ITSMS audit conforming to the ISO 20000-1 framework. Grasp the techniques and build competence to skillfully manage audit teams, steer teams towards goal attainment, dissolve inconsistencies, interpret audit data and communicate results in the capacity of an ITSMS Lead Auditor.
• Empirical approach to coaching will include detailed training material, assignments, case studies and presentations to assist students in analysis and synthesis of body of knowledge and to develop required skills.
• On course completion, appear for the exam and qualify for Credentials Global’s ISO 20000-1 Lead Auditor certification.
• This course is open to all professionals, consultants, compliance managers, ITSMS team leaders, compliance executives, who intend to manage& improve a firm’s IT Service Management System; and lead audits in compliance with the ISO 20000-1 standard.

Key Outcomes:

• Understand the purpose of a ITSMS audit
• Appreciate the requirements to be met for ISO 20000-1 certification
• Grasp the ISO 20000-1 best practices
• Identify the correlation between ISO 20000-1 and other regulatory frameworks
• Acknowledge how an effective ITSMS can lead to reduced costs, lower response time and boost overall client satisfaction
• Develop capability to initiate, design, conduct, evaluate, record and follow up an ITSMS audit in compliance with ISO 20000-1
• Build confidence to spearhead a ISO 20000-1 audit from initiation to completion
• Support the client to achieve and maintain compliance with ISO 20000-1

Course Chapters:

Chapter 1 Introduction to Course
Chapter 2 High Level Structure
Chapter 3 Introduction to Standard & Related Concepts Terms and Definition
Chapter 4 Process Mapping.
Chapter 5 Context of Organization
Chapter 6 Leadership
Chapter 7 Actions To Address Risk And Opportunities
Chapter 8 Service Objectives & Planning To Achieve Them
Chapter 9 Planning of Change
Chapter 10 Resource Management
Chapter 11 Competence and Awareness
Chapter 12 Communication
Chapter 13 Documented Information
Chapter 14 Organizational Knowledge
Chapter 15 Operation of ITSMS
Chapter 16 Performance Evaluation
Chapter 17 Improvement
Chapter 18 Guidelines For Auditing Management Systems
Chapter 19 Audit Excellence

Certified Lead Auditor - ISO 20000-1 Information Technology Service Management System etraining online Course

What is the course attendance criteria?

• A minimum attendance of 80 hrs on Learning Management System (LMS) activity for the duration of course is required.
• However, we encourage students to log in maximum number of hrs within a given course duration to take maximum benefit of learning material.

How assignments will be evaluated/graded?

• Assignments will not be graded.
• Assignments will consist of Descriptive Type Questions and Case Studies.

What is the nature of qualifying examination?

• Qualifying examination consist of Multiple Choice Questions.

What is the examination eligibility criteria?

• An open book test can be scheduled once student completes minimum 80 hrs on LMS and completes all given Assignments.

How assignments will be evaluated/graded?

• Assignments will not be graded.
• Assignments will consist of Multiple Choice Questions, True or False, Match the Pairs, Descriptive Types and Case Studies.
• Only Multiple Choice Questions- Auto Diagnostics Feedback is given.

How examination results are presented?

• The designations P (Pass) and NP (Not Pass) are used. No grades are reported.

What are the examination pass norm?

• It is expected that at least 80% of students attending this course should pass at first attempt.

What are the documents permitted during the open book examination?

• Course material
• Copy of ISO 20000-1 standard
• Copy of ISO 19011 standard

What is the certification policy?

• Certification will be given to student who completes all assignments satisfactorily and clears the examination with the designation P.
• Certification of successful completion are endorsed with the Credentials Global logo and ACCAB’s “Responsible Education Provider”™ Logo
• Student who does not qualify for certificate of successful completion may be awarded a letter of attendance.

What is the re-examination policy?

• A student who gets a letter of attendance after the initial course may apply to be allowed to sit for a re-examination within 1 month from the issuing of the results. A candidate who fails re-examination is required to take the course again paying full fees.

What is complaints and appeals policy?

• Student May raise any complaint in writing or orally, both during the course and afterward. Student is also given the opportunity to raise any issues of the concern during the formal evaluation at the end of the course.
• Contact information: Info@credentialsglobal.com

Do I receive Professional Development Units (PDUs) for the course?

• Yes, 40 PDUs

Is this course accredited?

The Credentials Global education provider accredited with the Accreditation Commission of Conformity Assessment Bodies (ACCAB) www.accab.org

ACCAB’s "Responsible Education Provider"™ Accreditation is a voluntary quality assurance scheme for independent private sector Further Education & Training Institutions(FETIs) including Independent Higher Education Providers, Distance Learning Institutions, Professional Short Course Providers and Specialty Tutorial Schools & Colleges.

The objectives of ACCAB’s “Responsible Education Provider”™ Accreditation Scheme are:

• FETIs have appropriate management systems in place and control over their processes;
• Personnel that are employed by FETIs have required competencies to perform their duties;
• FETIs follow rigorous and consistent processes to educate, train and evaluate students;
• To enable FETIs to state publicly that they have voluntary accepted ACCAB’s “Responsible Education Provider”™ Accreditation Scheme for maintenance and continual improvement of their services delivery.