Certified Lead Implementer - ISO 20000-1 Information Technology Service Management System

Lead Implementer - ISO 20000-1:2018

• The ISO 20000-1 Lead Implementer course helps professionals develop the necessary expertise to lead the IT Service Management Systems (ITSMS) implementation phase in an organization, in line with ISO 20000-1. By implementing the ISO 20000-1 standard internally or externally, it can be ensured that all IT enabled services are enhanced to meet highest quality standards and supplement business objectives. As a Lead Implementer, you can add value by improving overall performance efficiency of the ITSMS, leading to cost savings for the firm.
• You will be tutored for analysing audit data, implementing corrective measures and sustaining the ITSMS of an organization, in compliance with ISO 20000-1.
• Empirical approach to coaching will include detailed training material, assignments, case studies and presentations to assist students in analysis and synthesis of body of knowledge and to develop required skills.
• On course completion, you can appear for the exam to qualify for Credentials Global’s ISO 20000-1 Lead Implementer certification.
• This course is open to all professionals, compliance executives, members of the Implementation team and senior management that wish to lead the implementation of and establish conformity with the ISO 20000-1 framework.

Key Outcomes:

• Understand the prerequisites for third party certification for ISO 20000-1
• Grasp the methods & techniques applied for implementing an ISO 20000-1 ITSMS audit
• Interpret the correlation between ISO 20000-1 and other international frameworks
• Interpret ISO 20000-1 in context with any organization
• Learn how to implement, sustain and enhance ITSMS in an organization
• Lead the implementation of ITSMS international best practices in line with ISO 20000-1, for any given organization
• Analyse audit findings and implement remedial actions to achieve cost effectiveness and quality improvement
• Develop competence to guide clients to maintain compliance to the ISO 20000-1 framework

Course Chapters:

Chapter 1 Introduction to Course
Chapter 2 High Level Structure
Chapter 3 Introduction to Standard & Related Concepts Terms and Definition
Chapter 4 Process Mapping.
Chapter 5 Context of Organization
Chapter 6 Leadership
Chapter 7 Actions To Address Risk And Opportunities
Chapter 8 Service Objectives & Planning To Achieve Them
Chapter 9 Planning of Change
Chapter 10 Resource Management
Chapter 11 Competence and Awareness
Chapter 12 Communication
Chapter 13 Documented Information
Chapter 14 Organizational Knowledge
Chapter 15 Operation of SMS
Chapter 16 Performance Evaluation
Chapter 17 Improvement
Chapter 18 Managing Management System Implementation Project
Chapter 19 Consulting Skills for Management System Implementation

Certified Lead Implementer - ISO 20000-1 Information Technology Service Management System etraining online Course

What is the course attendance criteria?

• A minimum attendance of 80 hrs on Learning Management System (LMS) activity for the duration of course is required.
• However, we encourage students to log in maximum number of hrs within a given course duration to take maximum benefit of learning material.

How assignments will be evaluated/graded?

• Assignments will not be graded.
• Assignments will consist of Descriptive Type Questions and Case Studies.

What is the nature of qualifying examination?

• Qualifying examination consist of Multiple Choice Questions.

What is the examination eligibility criteria?

• An open book test can be scheduled once student completes minimum 80 hrs on LMS and completes all given Assignments.

How assignments will be evaluated/graded?

• Assignments will not be graded.
• Assignments will consist of Multiple Choice Questions, True or False, Match the Pairs, Descriptive Types and Case Studies.
• Only Multiple Choice Questions- Auto Diagnostics Feedback is given.

How examination results are presented?

• The designations P (Pass) and NP (Not Pass) are used. No grades are reported.

What are the examination pass norm?

• It is expected that at least 80% of students attending this course should pass at first attempt.

What are the documents permitted during the open book examination?

• Course material
• Copy of ISO 20001-1 standard
• Copy of ISO 19011 standard

What is the certification policy?

• Certification will be given to student who completes all assignments satisfactorily and clears the examination with the designation P.
• Certification of successful completion are endorsed with the Credentials Global logo and ACCAB’s “Responsible Education Provider”™ Logo
• Student who does not qualify for certificate of successful completion may be awarded a letter of attendance.

What is the re-examination policy?

• A student who gets a letter of attendance after the initial course may apply to be allowed to sit for a re-examination within 1 month from the issuing of the results. A candidate who fails re-examination is required to take the course again paying full fees.

What is complaints and appeals policy?

• Student May raise any complaint in writing or orally, both during the course and afterward. Student is also given the opportunity to raise any issues of the concern during the formal evaluation at the end of the course.
• Contact information: Info@credentialsglobal.com

Do I receive Professional Development Units (PDUs) for the course?

• Yes, 40 PDUs

Is this course accredited?

The Credentials Global education provider accredited with the Accreditation Commission of Conformity Assessment Bodies (ACCAB) www.accab.org

ACCAB’s "Responsible Education Provider"™ Accreditation is a voluntary quality assurance scheme for independent private sector Further Education & Training Institutions(FETIs) including Independent Higher Education Providers, Distance Learning Institutions, Professional Short Course Providers and Specialty Tutorial Schools & Colleges.

The objectives of ACCAB’s “Responsible Education Provider”™ Accreditation Scheme are:

• FETIs have appropriate management systems in place and control over their processes;
• Personnel that are employed by FETIs have required competencies to perform their duties;
• FETIs follow rigorous and consistent processes to educate, train and evaluate students;
• To enable FETIs to state publicly that they have voluntary accepted ACCAB’s “Responsible Education Provider”™ Accreditation Scheme for maintenance and continual improvement of their services delivery.