Course duration is the Learning Management System (LMS) access available to the student. However, the student can complete the course early or whenever within 30 days.
Eligibility criteria:
- Knowledge of ISO 20000-1 - IT Service Management System
Course material:
- PowerPoint Presentations
- Reference material
- Articles
- Case Studies
- Case Reference Material
- Management System Documentation Templates
- Videos
Career Prospects:
- ITSMS Team Member
Foundation Course - ISO 20000-1 Information Technology Service Management System
Foundation Course - ISO 20000-1:2018
- This course enables you to grasp the fundamental processes, techniques and concepts needed to fulfil the requirements of an ISO 20000-1 audit for IT Service Management Systems (ITSMS). This course provides you with an overview of key ITSMS components, ITSMS procedures, audit policy, performance measures, auditing techniques, compliance requirements, process enhancements, follow-up audits, etc.
- This course is open to any individual participating in any process to enhance the ITSMS in an organization.
Key Outcomes:
- Understand the key concepts and processes of an ITSMS
- Establish how to draw parallels between ISO 20000-1 and other regulatory frameworks
- Become aware of the methods and techniques for conducting an ITSMS audit
- Appreciate the requirements to establish conformity with ISO 20000-1
- Acknowledge how ISO 20000-1 can help firms improve the overall performance efficiency of their ITSMS and achieve a competitive advantage
Course Chapters:
Chapter 1 Introduction to Course
Chapter 2 Introduction to Standard & Terms and Definition
Chapter 3 Requirements of Standard I
Chapter 4 Requirements of Standard II
Chapter 5 Requirements of Standard III
Foundation Course - ISO 20000-1 Information Technology Service Management System etraining online Course